Hambleton House – BSL
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds18
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions
- Last inspected2023-07-13
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the structured programme that keeps days full and purposeful. There's bingo on Tuesdays, entertainment evenings, coffee mornings where everyone gathers, and those monthly trips out that give everyone something to look forward to.
The eight family priority themes
- Staff warmth70
- Compassion & dignity70
- Cleanliness65
- Activities & engagement55
- Food quality55
- Healthcare65
- Management & leadership45
- Resident happiness65
What inspectors found
Inspected 2023-07-13
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2023 inspection. This covers how well staff understand and respond to the health, nutritional, and care planning needs of the people living at the home. Hambleton House supports people with dementia, learning disabilities, and mental health conditions, which means staff need a range of specific skills and care planning must reflect individual complexity. No specific examples of care plans, GP access arrangements, or training records are described in the published findings. The Good rating suggests the inspector was broadly satisfied, but the absence of detail means families should probe further.Is this home caring?
The Caring domain was rated Good at the May 2023 inspection. This domain covers how staff treat the people who live at the home, including whether interactions are warm and unhurried, whether privacy and dignity are respected, and whether individuals are supported to maintain independence. No direct quotes from residents or relatives are included in the published summary, and no specific inspector observations about interactions are recorded. The Good rating suggests inspectors were satisfied with what they saw, but families should not rely solely on this rating without spending time at the home themselves.Is the home responsive?
The Responsive domain was rated Good at the May 2023 inspection. Responsiveness covers whether the home provides meaningful activities, whether care is tailored to individual needs and preferences, and whether complaints are handled effectively. Hambleton House supports a varied group of people, including those with dementia, learning disabilities, and mental health conditions, which means responsiveness requires genuine individualisation rather than a one-size programme. No specific activity examples, complaint outcomes, or individual care adaptations are described in the published summary. The Good rating is a positive signal, but detail is absent.Is the home well-led?
The Well-led domain was rated Requires Improvement at the May 2023 inspection. This is the one domain that did not achieve a Good rating despite the overall improvement. A registered manager is named in post, which is a basic requirement met, but inspectors found that governance and leadership were not yet fully effective. The published summary does not specify which aspects of leadership were found to be insufficient. This rating means that at the time of inspection, the home's systems for oversight, quality monitoring, and accountability were not meeting the standard expected. Families should treat this as the primary area to investigate before making a decision.
Source: CQC inspection report →
What the evidence base says
Hambleton House supports younger adults alongside older residents, with particular experience in dementia care, learning disabilities and mental health conditions. For those living with dementia, the structured daily activities provide reassuring routine while the involvement in decisions about their environment helps maintain a sense of control and purpose. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hambleton House scores 72 out of 100, reflecting genuine improvement across most areas of care since its previous Requires Improvement rating, but held back by ongoing concerns in leadership and governance that the inspection was not able to fully resolve.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about the structured programme that keeps days full and purposeful. There's bingo on Tuesdays, entertainment evenings, coffee mornings where everyone gathers, and those monthly trips out that give everyone something to look forward to.
What inspectors have recorded
Staff here seem to understand that small choices matter. Whether it's helping someone pick out the right cardigan when shopping or making sure everyone's voice gets heard about the new dining room chairs, there's an attention to individual preferences that families notice.
How it sits against good practice
It's the holiday trips that really capture something special here — a care home confident enough to plan proper adventures with their residents.
Worth a visit
Hambleton House, a small 18-bed home on Scraptoft Lane in Leicester, was rated Good overall at its inspection in May 2023, an improvement on its previous Requires Improvement rating. Four of the five inspection domains, covering safety, effectiveness, caring, and responsiveness, were rated Good, which is a meaningful step forward for a home that caters for people with dementia, learning disabilities, and mental health conditions alongside older adults. A named registered manager is in post, and the improvement trend suggests the home has been working to address earlier concerns. The most important caveat for any family visiting Hambleton House is that the Well-led domain was rated Requires Improvement at this inspection. That means inspectors found weaknesses in how the home is governed and managed that were not yet fully resolved. The published report provides limited specific detail across all domains, so the scores here are based on domain ratings rather than direct inspector observations or resident testimony. Before making a decision, ask the manager to walk you through what changes have been made since the last inspection, how incidents and complaints are tracked, and what night staffing looks like. Spend time in a communal area at an unannounced time if possible, and trust what you observe.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hambleton House – BSL measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hambleton House – BSL describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents help choose the wallpaper and plan the day trips
Hambleton House – Your Trusted residential home
When you visit Hambleton House in Leicester, you might find residents debating which pattern looks best for the lounge redecoration, or hear excited chatter about next month's seaside outing. This care home creates a rhythm of ordinary life through proper involvement — residents here genuinely shape their surroundings and routines.
Who they care for
Hambleton House supports younger adults alongside older residents, with particular experience in dementia care, learning disabilities and mental health conditions.
For those living with dementia, the structured daily activities provide reassuring routine while the involvement in decisions about their environment helps maintain a sense of control and purpose.
“It's the holiday trips that really capture something special here — a care home confident enough to plan proper adventures with their residents.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hambleton House scores 72 out of 100, reflecting genuine improvement across most areas of care since its previous Requires Improvement rating, but held back by ongoing concerns in leadership and governance that the inspection was not able to fully resolve.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about the structured programme that keeps days full and purposeful. There's bingo on Tuesdays, entertainment evenings, coffee mornings where everyone gathers, and those monthly trips out that give everyone something to look forward to.
What inspectors have recorded
Staff here seem to understand that small choices matter. Whether it's helping someone pick out the right cardigan when shopping or making sure everyone's voice gets heard about the new dining room chairs, there's an attention to individual preferences that families notice.
How it sits against good practice
It's the holiday trips that really capture something special here — a care home confident enough to plan proper adventures with their residents.
Worth a visit
Hambleton House, a small 18-bed home on Scraptoft Lane in Leicester, was rated Good overall at its inspection in May 2023, an improvement on its previous Requires Improvement rating. Four of the five inspection domains, covering safety, effectiveness, caring, and responsiveness, were rated Good, which is a meaningful step forward for a home that caters for people with dementia, learning disabilities, and mental health conditions alongside older adults. A named registered manager is in post, and the improvement trend suggests the home has been working to address earlier concerns. The most important caveat for any family visiting Hambleton House is that the Well-led domain was rated Requires Improvement at this inspection. That means inspectors found weaknesses in how the home is governed and managed that were not yet fully resolved. The published report provides limited specific detail across all domains, so the scores here are based on domain ratings rather than direct inspector observations or resident testimony. Before making a decision, ask the manager to walk you through what changes have been made since the last inspection, how incidents and complaints are tracked, and what night staffing looks like. Spend time in a communal area at an unannounced time if possible, and trust what you observe.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hambleton House – BSL measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hambleton House – BSL describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents help choose the wallpaper and plan the day trips
Hambleton House – Your Trusted residential home
When you visit Hambleton House in Leicester, you might find residents debating which pattern looks best for the lounge redecoration, or hear excited chatter about next month's seaside outing. This care home creates a rhythm of ordinary life through proper involvement — residents here genuinely shape their surroundings and routines.
Who they care for
Hambleton House supports younger adults alongside older residents, with particular experience in dementia care, learning disabilities and mental health conditions.
For those living with dementia, the structured daily activities provide reassuring routine while the involvement in decisions about their environment helps maintain a sense of control and purpose.
Management & ethos
Staff here seem to understand that small choices matter. Whether it's helping someone pick out the right cardigan when shopping or making sure everyone's voice gets heard about the new dining room chairs, there's an attention to individual preferences that families notice.
The home & environment
The home has seen several rounds of improvements recently, with individual rooms refreshed and communal areas updated. What stands out is how residents get involved in these decisions — picking colours, suggesting changes, making it feel like their space rather than just somewhere they live.
“It's the holiday trips that really capture something special here — a care home confident enough to plan proper adventures with their residents.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
